Frequently Asked Questions

  • Most orders are shipped from Melbourne, Australia.

    For US playmat orders, these are shipped from Houston, USA.

  • Please allow up to 7 business days for your order to be prepared, packaged and dispatched. During product launches, holiday periods or public holidays, processing times may be slightly longer. Timed Edition prints are made to order and typically begin production once the edition closes.

  • Estimated delivery times after dispatch are:
    Australia: 2–7 business days
    USA & Canada: 1–3 weeks
    Europe & UK: 2–4 weeks
    Rest of World: 2–6 weeks

    Please note these are estimates only and may vary due to customs processing or local postal services.

  • Yes! Every order also includes tracking and you'll automatically receive your tracking details via email once your order has been dispatched.

  • International orders may be subject to customs duties, VAT or import taxes depending on your country's regulations. These charges are determined by your local customs authority and are the responsibility of the buyer.

  • Unless otherwise stated, all fine art prints are personally signed by Hieu.

  • Open Editions are available without a fixed print limit.

    Timed Editions are produced in strictly limited quantities and individually numbered.

    Gold Editions feature additional finishes or embellishments. Availability varies between releases.

  • No. All prints are sold unframed unless otherwise specified.

  • Our prints are produced using premium archival-quality fine art paper with archival pigment inks designed for long-term display.

  • We do our best to accurately represent colours online. However, slight differences may occur due to individual monitor and device settings.

  • Prints are carefully rolled in tissue paper and shipped in a heavy-duty mailing tube to ensure they arrive safely.

  • Original paintings are released through exhibitions and special collector releases. To receive early access, join the Collector Preview Mailing List.

  • Originals are generally available on a first-come, first-served basis unless otherwise stated. Collector Preview subscribers receive early access before public release.

  • For the longest lifespan: Cold machine wash Wash inside out Do not bleach Do not tumble dry Line dry where possible.

  • Unless otherwise stated, merchandise features Hieu's original artwork and is produced exclusively for Kelogsloops.

  • Not at all. Workshops are suitable for a range of skill levels, from beginners through to experienced artists.

  • Upcoming conventions, exhibitions and workshops are announced on Instagram and through the mailing list.

  • Please email support@kelogsloops.com with photos of both the packaging and the damaged item. We'll organise a replacement as quickly as possible.

  • If your parcel has not arrived within four weeks of the estimated delivery date, please contact us and we'll investigate with the shipping carrier. If the parcel cannot be located, we'll work with you to find a suitable resolution. My tracking says "Delivered", but I haven't received my order. Please first check: Around your property
    With household members
    With neighbours
    Your local post office

    If you're still unable to locate the parcel, contact us and we'll investigate further.

  • If you're unhappy with your purchase, please contact us. Refunds can be issued once the item has been returned in its original condition. Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect.

  • Please contact us as soon as possible. If your order hasn't been dispatched yet, we'll happily update your shipping address.

  • If your parcel is returned because: it wasn't collected from the post office, or an incorrect shipping address was supplied, we'll contact you to arrange either: a refund (excluding any postage already incurred), or re-shipment at the buyer's expense.

  • Commissions occasionally open throughout the year. Please email studio@kelogsloops.com to see if there’s any availability

  • Personal tattoos are welcome. I'd love to see the finished piece -please tag me if you share it! Commercial use or reproduction of the artwork is not permitted.

  • No. Artwork may not be reproduced, distributed or used commercially without prior written permission.

  • Yes, provided your order hasn't been dispatched yet.

    If you've placed multiple orders and would like them combined, please email support@kelogsloops.com as soon as possible with your order numbers. We'll do our best to combine them and refund any excess shipping where possible.

    If your order has already been dispatched, unfortunately we're unable to combine or modify it.

  • If your order hasn't been dispatched, we'd be happy to help.

    Please email support@kelogsloops.com as soon as possible with your order number and the changes you'd like to make.

    Once an order has been dispatched, we're unfortunately unable to make changes or cancel it.

  • Please email support@kelogsloops.com with some information about your business and needed quantities to discuss.

  • Yes.

    If you'd like to purchase a gift card, please email support@kelogsloops.com and we'll be happy to arrange one for you.

  • Unless otherwise stated, once a print edition has sold out, it will not be reproduced.

    Occasionally new editions or new artwork may be released, so we recommend joining our mailing list to be notified of future releases.

  • Feel free to get in touch anytime at support@kelogsloops.com and we'll do our best to help.